AI Use & Transparency Policy

How Pluse uses artificial intelligence in the Lux assistant.

Last updated: May 15, 2026  ·  Version 1.0

1. Summary

Pluse uses artificial intelligence to power Lux, an in-product assistant designed to help small businesses understand their data and complete common tasks faster. This policy explains, in plain English, what Lux is, how it works, what data it sees, what it does not do, and how you can opt out.

2. What Lux Is

Lux is an AI-powered assistant integrated into the Pluse platform. It can answer questions about your business data, summarize trends, draft invoice descriptions, suggest categorizations, and respond to natural-language questions about the Service. Lux is identified throughout the product by the sunburst mark and the name “Lux.”

Lux is provided as a convenience tool, not a substitute for professional advice. See Section 6 (Limitations) below.

3. AI Provider & Model

Lux is built on Claude Sonnet 4.5, a large language model created by Anthropic, PBC (a Delaware public benefit corporation headquartered in San Francisco, California). We do not access Claude directly from Anthropic. Instead, Lux interacts with the model through the DigitalOcean Generative AI Platform, a managed AI inference service offered by DigitalOcean, LLC on which the Claude model family is deployed.

The data-processing relationship is therefore structured as follows:

• Pluse is the data controller (or, where applicable, the data processor acting on your behalf).
• DigitalOcean, LLC is our direct AI subprocessor and is listed in our Subprocessor List. The contractual data-protection terms governing Lux’s use of AI are between Pluse and DigitalOcean.
• Anthropic, PBC is the original developer of the Claude Sonnet 4.5 model. Anthropic’s relationship is with DigitalOcean, not with Pluse directly. Anthropic is disclosed here for transparency about which model is generating responses.

The specific Claude model version may change over time as DigitalOcean’s GenAI Platform offers new releases. We choose model versions based on quality, latency, cost, and safety characteristics. The current production model is Claude Sonnet 4.5.

4. What Data Lux Processes

When you interact with Lux, the following data is sent to the DigitalOcean Generative AI Platform on our behalf to generate a response:

• The text of your prompt and the recent conversation history (typically the current session).
• Limited contextual information you choose to include or that you grant Lux access to (for example, an invoice, a sale, or a date range).
• System instructions that tell the model how Lux should behave.
• An anonymized account identifier used for rate limiting and abuse prevention.

The following data is not sent to the AI provider unless you include it explicitly in a prompt:

• Payment card numbers or bank account credentials.
• Login credentials or session tokens.
• Files or attachments you have uploaded for unrelated purposes.
• Other users’ data from your organization, beyond what is relevant to your prompt.

5. Training Data & Model Improvement

This is the question we hear most often:

Pluse may aggregate de-identified usage metrics — for example, the count of Lux conversations per day, average response length, or common task categories — to improve our system prompts, refine product behavior, and measure usefulness. To be clear, these metrics are used to tune how Pluse builds Lux, not to train or fine-tune any AI model. The metrics do not contain the content of any conversation and are not personally identifiable.

If we ever change this policy — for instance, by introducing an opt-in feature where customer data is used to fine-tune a Pluse-specific model — we will (a) update this page, (b) require explicit opt-in, and (c) provide an opt-out at any time. We will never silently start training on customer data.

6. Limitations & Risks

Specifically, Lux:

• Is not legal advice. Lux is not a lawyer and cannot give you legal advice. Consult licensed counsel for legal questions.
• Is not tax advice. Lux is not a CPA or tax preparer. Tax positions should be reviewed with a qualified tax professional.
• Is not financial or investment advice. Lux cannot recommend financial products, securities, or investment strategies.
• Is not a substitute for professional accounting review. Lux can summarize and surface data; the bookkeeping, reconciliation, and final accounting are your responsibility.
• May reflect biases or errors present in its training data.
• May produce different answers to the same question due to the probabilistic nature of language models.

You should treat Lux as a knowledgeable but fallible assistant — useful as a starting point, not as the final word.

7. Human Oversight

Lux does not take consequential automated actions on your behalf without your explicit confirmation. Actions that change data — creating an invoice, recording a payment, sending an email, syncing to QuickBooks — require you to review and confirm before they execute. Lux is a copilot, not an autopilot.

Pluse engineering and trust-and-safety personnel may review a small sample of Lux conversations for safety, abuse prevention, and quality assurance. Such review is governed by our Access Controls Policy and applies the same access restrictions as any other customer data.

8. Your Consent & Opt-Out

You will be asked to consent to AI features at first use or, on iOS, during in-app onboarding. By using Lux you agree to the processing described in this policy and in our Privacy Policy.

You can disable Lux at any time:

• Web: Settings → AI Features → Disable Lux.
• iOS: Settings → AI → toggle off.

Disabling Lux stops new conversations from being sent to the AI provider. Past conversation history stored in your account is retained per our Data Retention Policy and can be deleted by request.

9. Children & Sensitive Data

Lux is not intended for use by children under 13. Do not enter the personal information of children, health information, government identifiers (SSNs, passport numbers), or other sensitive data into Lux. If you do, we cannot guarantee it will be redacted before being transmitted to the AI provider.

10. Security

Conversations with Lux are transmitted over TLS 1.2 or higher between your device, the Pluse application servers, and the DigitalOcean Generative AI Platform. We apply the same technical and organizational security measures described in our Information Security Policy to AI-related data.

11. Regulatory Disclosures

11.1 FTC Guidance on AI

This policy is provided in alignment with US Federal Trade Commission guidance on AI transparency. Pluse does not misrepresent Lux’s capabilities, does not use Lux to engage in unfair or deceptive practices, and does not use Lux to make material decisions about you without disclosure.

11.2 California AI Transparency Act (SB-942)

The California AI Transparency Act applies to AI providers above a defined size threshold. Pluse is currently below that threshold, but this policy reflects our commitment to clear AI disclosure regardless of whether the Act applies. Content materially generated by Lux is identifiable as AI-generated within the product interface.

11.3 EU AI Act

Lux is a general-purpose conversational assistant and is classified as a limited-risk AI system under the EU AI Act. Pluse complies with applicable transparency obligations: users are informed they are interacting with an AI, and AI-generated content is identifiable as such.

12. Updates to This Policy

We will update this policy when our AI provider, model behavior, data-handling practices, or applicable law changes. Material changes will be reflected in the “Last updated” date and, for significant changes that affect your rights, communicated by in-product notice or email.

Emmber, Inc. is a Delaware corporation qualified to do business in the State of Florida. The “Pluse” name and the Pluse platform are operated by Emmber, Inc.

© 2024–2026 Emmber, Inc. All rights reserved. Pluse™ and Lux™ are trademarks of Emmber, Inc.