Refund & Cancellation Policy

How refunds and cancellations work for Pluse subscriptions.

Last updated: May 15, 2026 · Version 1.0

1. Summary

You may request a full refund within 7 days of any new paid subscription charge billed directly by Pluse. Subscriptions can be cancelled at any time, with paid time continuing through the end of the current billing period. App Store and Google Play subscriptions are handled by Apple and Google respectively.

2. Scope

This Refund Policy applies to paid Pluse subscriptions (Pro, Crew, MAX) billed directly by Emmber, Inc. (“Pluse,” “we”) through Stripe. Subscriptions purchased through the Apple App Store or Google Play Store are governed by Apple’s or Google’s refund policies (see Section 6).

3. 7-Day Refund Window

For your first paid charge on a new Pluse subscription, you may request a full refund within 7 days of the charge date by emailing support@pluse.to with the subject line “Refund Request”.

Refunds are issued to the original payment method, typically within 5–10 business days, depending on your bank or card issuer.

3.1 Eligibility for the 7-Day Refund

The refund window applies to the first charge of a new paid plan, including a plan upgrade or annual switch.
It does not apply to renewals after the first billing period.
It does not apply to accounts that have been suspended or terminated for violation of the Terms of Service or Acceptable Use Policy.
Refunds will not be granted where the platform has been used in apparent bad faith (e.g., creating multiple new accounts to repeatedly claim the refund window).

4. Cancellation

You may cancel your paid subscription at any time from Settings → Subscription. Upon cancellation:

You retain access to paid plan features through the end of your current billing period.
You will not be charged again at the next renewal date.
Your account remains active on the Free plan (subject to Free-plan limits) until you delete it.
Cancellation by itself is not a refund. To request a refund, see Section 3.

5. Pro-Rated Refunds

After the 7-day refund window has closed, paid subscription fees are generally non-refundable and we do not offer pro-rated refunds for partial billing periods. Exceptions may be granted at our discretion, including for:

Material, prolonged Service Disruptions covered by our SLA (in the form of service credits, not cash refunds).
Documented billing errors on our part.
Required refunds under applicable consumer protection law (for example, “cooling off” rights for certain consumer purchases in some jurisdictions).

If you believe an exception applies, contact support@pluse.to.

6. App Store & Google Play Subscriptions

If you purchased your Pluse subscription through the Apple App Store, the subscription is billed by Apple, not by Pluse. Refunds for App Store purchases must be requested directly from Apple at reportaproblem.apple.com. Pluse cannot issue refunds on Apple’s behalf. We will, however, advocate on your behalf if Apple denies a reasonable refund request — contact us with a copy of Apple’s response.

The same applies to subscriptions purchased through the Google Play Store: refunds are handled by Google.

Cancelling an App Store or Google Play subscription does not affect any direct web subscription on the same Pluse account, and vice versa. If you switched platforms, you may need to cancel both.

7. Chargebacks

If you have a billing concern, please contact support@pluse.to before initiating a chargeback or dispute with your bank. Most billing concerns can be resolved within one business day. Initiating a chargeback for charges that are reasonably refundable under this Policy — without first contacting us — may result in account suspension and recovery of related fees.

8. Annual Subscriptions

Annual subscriptions are discounted (typically 20% off the monthly rate). They are non-refundable after the 7-day refund window except as described in Section 5. You may cancel an annual subscription at any time; access continues through the end of the paid annual term.

9. Account Deletion

Cancellation is separate from account deletion. To delete your Pluse account and all associated data, see the Account Deletion procedure in our Data Retention Policy or email support@pluse.to.

10. Taxes & Fees

Refunds, where issued, are inclusive of any sales tax, VAT, or GST collected with the original charge. Third-party payment-processing fees and currency-conversion fees, if any, are not refundable by Pluse but may be reimbursable by your bank.

11. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected in the “Last updated” date and, where required, communicated by in-product notice or email at least 30 days in advance.

Request a refund or cancellation

Email support with your account email and reason. We reply within 1 business day.

support@pluse.to

This Refund Policy is part of and incorporated by reference into the Terms of Service. Nothing in this Policy limits any non-waivable consumer rights under applicable law.

Emmber, Inc. is a Delaware corporation qualified to do business in the State of Florida. The “Pluse” name and the Pluse platform are operated by Emmber, Inc.